TruePolicy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.truepolicy.in.

Personal Information

• Name, mobile number, and email address
• Location (city, district, state, pincode)
• IRDAI insurance license number and verification documents (agents only)
• Profile photo and professional information (agents only)
• Insurance company affiliations and specializations (agents only)
• Payment-related identifiers from our payment processor (agents who subscribe)

Usage Information

• IP address and browser type
• Pages visited and time spent on our platform
• Search queries and filters used
• Device information and operating system
• Tap-to-contact analytics (which agents you reached out to)

• To create and manage customer and agent profiles
• To verify insurance licenses and credentials of listed agents
• To connect customers with verified insurance agents
• To process agent registration fees and subscription payments
• To improve our platform and user experience
• To send service-related communications
• To comply with legal obligations
• To prevent fraud and ensure platform security

We may share your information with:

• Customers: An agent's public profile information is visible to anyone searching the directory
• Service Providers: Third-party services that help us operate the platform — including our hosting provider (Hostinger), database/auth provider (Supabase), email service providers, payment processor, and SMS/OTP provider
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is stored on encrypted infrastructure and access is gated by role-based authentication. However, no method of transmission over the internet is 100% secure.

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal information held by us
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for data processing
• Nominate a person to exercise these rights on your behalf
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, email admin@truepolicy.in from your registered email address. We will respond within the timelines required by law.

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children.

• Active accounts: data retained for the life of the account
• Deactivated agent profiles: hidden from public view, data retained for up to 12 months in case of reactivation
• Permanently deleted accounts: data deleted within 30 days, except where legally required to retain
• Anonymous usage analytics may be retained indefinitely
• Payment records: retained for 7 years as required by Indian tax law

TruePolicy is operated from India. If you access our platform from outside India, please be aware that your information will be transferred to and processed in India.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

For any privacy-related questions, data-rights requests, or grievances, contact our Grievance Officer: